Important information regarding Corona and covid‑19
Click here to reach our support, contact details and general frequently asked questions.
Your safety, together with the safety of the marina staff, is our highest priority. On this page we’ll try to answer your questions regarding your marina bookings during the current situation. For the latest news and general health recommendations please visit WHO’s web page on Corona and covid-19 as well as your’s and the marina’s local authorities’ current safety regulations and recommendations.
Frequently asked questions
- Is it safe to stay at the guest marina?
- What is Dockspot doing to make my visit as safe as possible?
- What are the marinas doing?
- What happens if a marina closes?
- What happens if I’m feeling ill?
- Should I buy cancellation insurance for my next booking?
- Is it safe to use marina facilities?
- Is your support operational?
Is it safe to stay at the guest marina?
For the latest news and general health recommendations please visit WHO’s web page on Corona and covid-19 as well as your’s and the marina’s local authorities’ current safety regulations and recommendations.
Placing your booking on Dockspot means that your stay is paid for before you arrive at the marina. You do not need to visit the harbour master’s office to pay and the marina can see that the right boat is checked in at the right berth without the need of any physical contact.
When you arrive we recommend that you observe WHO’s and local authorities’ latest safety recommendations by e.g. keeping distance and washing your hands.
What is Dockspot doing to make my visit as safe as possible?
We’re supporting the marinas by relaying information between the marina and its Dockspot guests. This allows us to quickly reach out with local marina information before and during your stay. We’ll also help you by answering any questions you might have about your destination.
What are the marinas doing?
We have informed all marinas to not meet you in person, unless you’ve specifically asked to be greeted in person. In addition we’ve sent out information from local authorities regarding safety precautions such as washing your hands and avoiding social interactions.
What happens if a marina closes?
We have not received any information of any plans by any marina to close down its guest harbour. If a marina closes we’ll immediately stop new bookings. We’ll also contact any guests that have existing bookings during the affected period with information on how the marina will compensate you.
What happens if I’m feeling ill?
WHO recommends anyone with symptoms to stay isolated from other people. If you’re experiencing symptoms it’s extra important to stay current with WHO’s and local authorite’s latest recommendations Please get in touch if you need help to cancel or change your booking.
Should I buy cancellation insurance for my next booking?
We always recommend that you book your stay with cancellation insurance, especially during the current situation. When you book with cancellation insurance you can cancel or change your booking until noon the day before arrival. When doing so you don’t have to explain why you want to cancel or reschedule your booking.
Is it safe to use marina facilities?
Dockspot is not an expert authority on how the Corona virus is transmitted. Therefore we ask you to stay current with, and follow, WHO’s and local authorities’ latest advice.
To keep toilets and showers tidy and sanitary is always important to the marina. Dockspot is supporting the marinas by providing relevant and up-to-date information from WHO on how to best carry out cleaning.
Is your support operational?
So far we don’t have any extended response times. If it would change we’ll update this page with updated information. Our goal is to answer your phone call at +46 (0)8-10 19 91 in a timely manner and emails to firstname.lastname@example.org within 24 hours. If your question isn’t urgent we kindly ask you to contact us through email.