Support & FAQ
Support opening hours are Monday - Sunday 9 AM to 7 PM CEST.
We wish to offer you assistance and information in order to make your experience with us as positive as possible. If you wish to submit a general question or comment, please send us an email to firstname.lastname@example.org. If you want to contact us about marketing collaborations, please send an email to email@example.com.
Thank you for allowing us the opportunity to assist you!
– Team Dockspot
- How to book a marina berth?
- Can I book with arrival today?
- Can I pay on arrival?
- How do I know that my boat fits the berth?
- What happens if my payment doesn’t go through?
- When do I need to checkout from my berth?
- What time can I arrive?
- Is it possible to change or cancel my booking?
- Is there a Dockspot app?
- Why do I need to sign up?
How to book a marina berth?
Book your spot in four easy steps:
- Choose which marina to visit
- Choose a marina berth and the duration of your stay
- Choose extras such as cancellation insurance and electricity
- Pay through our secure payment gateway
Once the reservation and payment are completed you will receive a confirmation email. It helps you to remember your reservation and to find your berth upon arrival. You can view your upcoming bookings on the My bookings-page at any time.
Can I book with arrival today?
Yes, you can book up until 10:00 AM local marina time with arrival the same day. If your arrival is not today you’re free to place your booking at any hour, day or night. Unbooked births are handled by the marina and are used as drop-in berths.
Can I pay on arrival?
Several marinas offer payment through Dockspot. In order to pay for a berth you’re already arrived at please visit the marina’s page on dockspot.com and choose "Pay". From there you can pay just as you would with a booking, independently of what time it is. Remember that you must have already arrived at the berth you’re paying for before paying.
How do I know that my boat fits the berth?
You specify the type of boat in your profile when you register the first time. From then on you will only be offered spots that suit your boat. If you change boat, it’s easy to update the boat measurements during booking.
What happens if my payment doesn’t go through?
When you click Proceed to payment, the system automatically reserves your chosen berth and waits for a signal that the payment is successful. If the payment does not go through, the spot will be made available to other guests after 30 minutes. If you experience difficulties while paying for your berth please check that your card is valid for online purchases. You might need an authenticate against your bank, or you might need to enable your card for foreign charges. If you are still experiencing problems please contact our support!
When do I need to checkout from my berth?
Checkout must be completed by 12:00 PM (noon in the marina’s local time zone) or sooner. Please speak to the harbour master if you need to stay longer. They can help you find another berth.
What time can I arrive?
Whenever you want after 12:00 PM (noon) in the marina’s local time zone. Remember that you’re required to contact the harbour if you’ll be arriving later than 6 PM. You can find contact details to the harbour in the booking confirmation email and on the My bookings-page.
Is it possible to change or cancel my booking?
Yes it is. Sometimes you need to book well in advance and it can be hard to know the exact arrival, and of course the weather plays a part. While booking your berth you will get an option to purchase a possibility to change or cancel your booking. If you purchase the cancellation insurance, the cancellation must be made before 12 PM (noon in the marina’s local time) the day before arrival.
Is there a Dockspot app?
We’ve designed dockspot.com to work great on your mobile phone browser, on both Android and iOS.
Why do I need to sign up?
You need to register some details such as boat measurements and contact information in order for the marina to safely serve you during your stay. By saving these details it’s easier to make new bookings without needing to re-enter them every time.