Support & FAQ

Thank you for your interest in dockspot.com. For technical assistance at this website, please contact +46 (0)8-10 19 91.

Opening hours: Monday - Sunday 10.00 – 20.00

We wish to offer you assistance and information in order to make your experience with us a positive one. If you wish to submit a general question or comment, please send us an mail to info@dockspot.com. If you want to contact us about marketing collaborations, please send us an e-mail to fredrik@dockspot.com Thank you for allowing us the opportunity to assist you. Team Dockspot

FAQ

How do I do?

Book your spot in three easy steps:

  • Tell us where you want to go and when
  • Choose a spot in the harbour
  • Make the desired option and pay

Once the reservation and payment are completed you will receive a confirmation e-mail. It helps you to remember your reservation and to find your spot. And why not share your booking with your friends. They might join you!

Can I book on the same day?

Unfortunately not! You can book up to 23.59 the day before arrival.

Will my boat fit the spot?

No problem. You specify the type of boat in your profile when you register the first time. From then on you will only be offered spots that suit your boat.

What happens if my payment doesn’t go through?

When you click go to payment, the system automatically locks the information you have chosen and waits for a signal that the payment is cleared. If the payment does not go through, the spot will be uploaded again automatically in 30 minutes and be available for booking. If you experience difficultis while paying for your berth please check that your card is valid for internet use. You might need an extra cod or while crossing boarders you might need to open you card for the country you entered.

When should I leave my spot?

Check- out must be completed by 12.00 hrs at latest. Please speak to the harbour master if you need to stay longer. They can help you find another spot.

What time can I arrive?

Whenever you want after 12.00 hrs. But you need to contact the harbour if you are running late. Please give the harbour master a call before 18.00 hrs.

Is it possible to change or cancel my booking?

Yes it is. Sometimes you need to book well in advance and it can be hard to know the exact arrival or the weather plays a part. While booking your berth you will get an option to purchase a possibility to change or cancel your booking. If you purchase the option to cancel the cancellation must be made before 12.00 (noon) the day before arrival.

Can I use my smart phone to book a spot?

Yes you can! You can book your spot via Dockspot on a smartphone, tablet och computer.

Do I need to register?

Yes, and registration is free. You must register your details so the service recognises you and your boat when you log on. It makes it easier for you and is necessary for us to be able to offer a spot to fit your type of boat.

Is there a risk that someone else will take my spot?

No. The spot is clearly marked and cannot be double booked. The harbour staff keep an eye on the bookable spots and guide the right boat to the right place. If you have problems when you arrive, please contact your harbour master.